At Liam Penkit, we strive to provide high-quality office supplies. If you are not fully satisfied with your purchase due to defective or damaged products, we offer a simple return and refund process.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect items.
- All return requests must be submitted within 7 days of receiving the product.
- Products must be unused, in their original packaging, and include all original accessories and documentation.
2. Return Process
- To initiate a return, contact us at [email protected] with your order number and a description of the issue.
- Our team will review your request and provide instructions for returning the product.
- Customers are responsible for ensuring the product is safely returned in its original condition.
3. Refunds
- Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
- Refunds will be issued using the original payment method (in this case, as COD, we will arrange a cash refund or alternative method as agreed with the customer).
- Only the product cost will be refunded; delivery charges (if any) are non-refundable.
4. Replacements
- If a replacement is requested and available, we will ship the replacement product at no additional cost.
- Replacement processing times may vary depending on product availability.
5. Non-Returnable Items
- Products that are not defective or damaged are not eligible for return.
- Items that have been used, altered, or damaged by the customer are not eligible for a refund or replacement.
6. Contact Us
For questions or to initiate a return, please contact us at:
Email: [email protected]